Returns & Shipping


RETURN POLICY

If you are unsatisfied with your purchase for any reason, you may return/exchange that item using the following procedure.

To return an item, the returns must be received back within 30 days of arrival for a refund / exchange.  All merchandise must be in original condition, unworn, undamaged, unsoiled and any/all labels attached.  Please include original packing slip in return package if available.  Submit an email to customerservice@caloosawaterwear.com.  You will be charged a 15% restocking fee on all returns. 

In order to return/exchange an item, you must have the following information: 

Invoice Date
Invoice Number

To ensure your credit is completed in a timely manner, please make sure all information provided in the Packing Slip Information is correct and all the items listed above are in your returned package. This information will make the return process faster. We will not process your return until:

1. We receive your package
2. Your items have been checked in
3. All information is entered in our system

Please mail returns to:

Caloosa Waterwear

214 East Chrystie Circle

Delray Beach, FL  33484

 

To Exchange your item(s), please follow the above instructions for a return.  Then return to www.caloosawaterwear.com to place your new order.

Caloosa Waterwear is not responsible for any lost or stolen packages.  We do not cover shipping charges on returns or exchanges, however exchanges will be shipped to you at no additional cost.

 

SHIPPING

Standard orders in the United States are shipped via USPS First Class Mail or USPS Priority Mail & usually take 5-10 business days for delivery.  Shipping costs will vary depending on which state you are located.

We currently do not offer shipping outside of the continental United States. 

 

Still have questions?  Send us an email: customerservice@caloosawaterwear.com  
Or feel free to give us a call or text and speak to one of our customer service agents at 561-463-0648